The annual Printwear and Promotion Awards are designed to recognise outstanding garment industry achievements in the following areas:
- Technical Innovation Award
- Customer Service Award
- Environmental/Energy Saving Award
- Promotional Product of the Year
- Garment Decorator of the Year
- Manufacturer of the Year
- Distributor of the Year
The Quayside Group was established in 1995 and since then the business has become a leading supplier of wholesale clothing. All the business’s operations run on e-commerce-enabled express clothing platforms. The Quayside Group is proud to announce that it is a finalist in two categories in the Printwear & Promotion Awards.
CUSTOMER SERVICE AWARD
(sponsored by: Screen Process & Digital Imaging magazine)
The judges noted that www.polo-shirts.co.uk uses its online Satisfaction Monitoring System (SMS) to understand its customer’s views on the service and the products it supplies. Customers are sent a post delivery online questionnaire to complete and upon its return, SMS gives www.polo-shirts.co.uk a unique understanding of its customers’ feelings. It provides the company with vital information and helps ensure Quayside is constantly offering an unbeatable product range and service.
DISTRIBUTOR OF THE YEAR
The Judges noted that Quayside Clothing has used the power of the internet to offer total convenience, easy ordering and outstanding customer service through its web platforms, which distribute products from JHK, Fruit of the Loom, Stedman, Fanshirt, SAF Organic Clothing, and print materials from Grafityp. Its web ordering systems www.tradetag.co.uk and www.polo-shirts.co.uk both use sophisticated search technology to ensure customers are able to find and order the products they need – fast.
The Awards will be announced on Monday 3rd March at the NEC Birmingham.